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Portuguese / English Technical Support Agent

Publiée le 24.08.2022

Entreprise

Site Internet : https://www.5ca.com
Secteur d´activité :
Informatique, SSII, Internet
Marketing, communication, médias
Offres d´emploi : Voir toutes nos annonces
5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in... lire la suite

Détails de l'annonce

Poste proposé : Portuguese / English Technical Support Agent

Customer support is changing for the better. 5CA is not your conventional customer service company. We have agents in all corners of the world with demonstrated knowledge of video games and technology.
So, what makes the position different from other tech support positions?
A few things:

  • You’ll work 100% remotely from your own home and workspace
  • You’ll be part of a diverse community of techies from all over the world
  • You’ll get to deliver top-notch customer experiences to people in need
  • You'll work with a team of top-notch techies from your Trainer to the Operations Manager
  • You'll be privy to training opportunities prior to starting your new role and free courses to develop your skills
  • You'll have an Operations Manager to help you with your work and a Team Lead to ensure you're comfortable and enjoying yourself
  • As a Technical Support Agent, you'll troubleshoot customers' technical issues with their PC hardware and networking devices. You'll use a combination of email, live chat, social media, and/or phone calls to answer tickets and queries.

Responsibilities

  • Providing support for computer tech products, including CPU's and GPU's.
  • Troubleshooting technical issues.
  • Diagnosing and solving hardware or software problems.
  • Supporting customers via Email and Phone.

The Goal?
You'll help 5CA continue to be one of the most unique companies in multilingual tech support.
 

Profil recherché pour le poste : Portuguese / English Technical Support Agent

Job requirements

  • You speak near native Portuguese and English at an advanced level
  • You are available to work full-time and on a flexible schedule
  • You have in-depth knowledge of PC hardware and networking devices
  • You are a fast learner and know when to take initiative
  • You're a natural trouble-shooter and problem-solver
  • You have experience in a Customer Service environment and/or international business setting
  • You have a dedicated quiet workspace within your residence
  • You are not currently living in the Netherlands or the United States of America

PC Requirements:

  • An internet speed of min. 4 Mb/s download and 1,5 Mb/s upload internationally
  • A minimum of 6GB RAM with a 64-bit Windows version or MacOS
  • An i5 processor or better/ similar, max. 3 years old
  • A smartphone usable for two-factor authentication that runs at least:
  • Android 4.4 or newer
  • Apple iOS 10.0 or newer

We Offer:
A position at a fast-growing company with ambitious, A-level clients
A casual, international environment where you’ll work with people from over 40 nationalities
The flexibility to work from anywhere in the world
Less wasted time on long commutes between home and work
Cutting-edge tools and training opportunities
A fun and engaging community of techies just like you

Critères de l'annonce pour le poste : Portuguese / English Technical Support Agent
Métier :
Production, maintenance, qualité
Télémarketing, téléassistance
Secteur d´activité :
Informatique, SSII, Internet
Marketing, communication, médias
Type de contrat :
Freelance
Région :
Abéché - Am Timan - Amdjarass - Ati - Bardaï - Biltine - Bol - Bongor - Doba - Fada - Faya-Largeau - Goz Beïda - Koumra - Laï - Mao - Massakory - Massenya - Mongo - Moundou - Moussoro - Ndjamena - Pala - Sarh - International
Niveau d'expérience :
Expérience entre 2 ans et 5 ans
Niveau d'études :
Bac
Compétences clés :
production
qualité
Nombre de poste(s) : 1
Soyez vigilant ! N'envoyez pas d'argent à un employeur potentiel. Ne versez aucune somme d'argent en échange d'un contrat de travail potentiel ou pour suivre une formation préalable à l'embauche.
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".

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